Online Security

Your security is our top priority.

First Tech’s Fraud Prevention System helps prevent card fraud

We might be calling you

First Tech uses state-of-the-art technology to help prevent potential card fraud. Here’s how it works. Based on your previous card usage, if a card purchase appears suspicious, we'll try to contact you at home or your office to verify if you made the transaction. If someone is using your account fraudulently, we can prevent additional activity from occurring. If we call you, please take a moment to talk to our fraud investigator to verify your card activity.

Pre-Travel Check in

Please let us know if you're planning to travel. If you make purchases in areas you normally don’t, you may inadvertently trigger the system. Let us know your travel itinerary in advance and we can make a note in your account. This can minimize the chances that your activity will trigger a fraud prevention alert. Call our security team from 6am to 6pm PT at 855.855.8805 or log in to Online Banking and send us a secure message with the dates of your travels and the cities/countries you’ll be visiting.

IMPORTANT

If our security experts call or email you, they'll never ask for your full account number; they already have that information. For your protection, never give your full account information, PIN or 3-digit code to anyone who calls you on the phone or contacts you by email, no matter how legitimate the request may sound. However, if you are the one calling the Contact Center, we may ask you some security questions; we do this to verify your identity and prevent fraud.